Return and Refund Policy

We accept returns of eligible non-made-to-order physical products for any reason, including buyer’s remorse or change of mind, within 14 days of delivery. Returned items must be unused, unworn, and in their original condition and packaging. Customers are responsible for return shipping costs for these returns.

If any item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery so we can make it right.

Made-to-order items, digital downloads, sale items, and gift cards have additional restrictions described below.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at regina@roamingregina.com. Return instructions and the appropriate return address will be provided after your return request has been approved. Please do not send items back without contacting us first.

If your return is accepted, we’ll provide instructions on how and where to return your item. Items sent back to us without first requesting a return will not be accepted.

For approved returns of eligible products, customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We do not charge restocking fees.

If you have any questions about returns, please contact us at regina@roamingregina.com.

Damages and Issues

Please inspect your order upon delivery and contact us within 14 days if your item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and work with you to provide a replacement or other appropriate resolution.

Exceptions / Non-Returnable Items

Many of our products are made to order specifically for each customer. Made-to-order products are not eligible for returns or exchanges due to buyer’s remorse, incorrect size or color selection, or change of mind.

If a made-to-order item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery and we’ll work with you to provide a replacement or appropriate resolution.

Sale items and gift cards are not eligible for return.

Exchanges

We do not offer exchanges on made-to-order products for incorrect size or color selection, buyer’s remorse, or change of mind.

For eligible non-made-to-order physical products, please contact us within 14 days of delivery to discuss return options.

Digital Downloads

Due to the nature of digital products, digital download sales are final and are not eligible for returns or refunds once the files have been accessed or downloaded, except where required by applicable law.

Visit All U.S. National Parks Mail Club
Mail Club memberships are recurring subscriptions and are subject to our Subscription & Cancellation Policy. If a monthly mailing arrives damaged, incorrect, or fails to arrive, please contact us at regina@roamingregina.com so we can help.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, subject to applicable law and any legal exceptions.

To be eligible for a return under this provision, your item must be in the same condition that you received it, unworn or unused, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at regina@roamingregina.com.

If you have any questions about your order or our return policy, we’re happy to help. Contact us anytime at regina@roamingregina.com.